FAQ / Help Centre

Certification Exams

Q: How do I purchase an exam voucher on LFOSSA? A: Browse the catalog, open a certification product, log in, and complete checkout. Multiple products and quantities per order. Your voucher code is issued to your Learner Portal after successful payment.

Q: How long is my exam voucher valid? A: Validity varies by certification (typically 12 months from purchase unless stated on the product page). Check your order confirmation and voucher library for the expiry date.

Q: How do I schedule my exam after receiving a voucher? A: Log in to the Linux Foundation training portal (training.linuxfoundation.org), redeem your voucher code, and follow the scheduling instructions for your certification program.

Q: What is the exam retake policy? A: Retake rules depend on the certification. Some vouchers include a free retake; others require a separate purchase. Refer to the product description and official Linux Foundation certification pages.

Q: How do I verify a certificate? A: Visit https://training.linuxfoundation.org/certification/verify/ or use the Verify Certificate page on lfossa.org with your certificate ID and last name.

E-Learning

Q: How do I access my e-learning course after purchase? A: After payment, access instructions and any course voucher appear in your Learner Portal. Redeem on the Linux Foundation training portal to start learning.

Q: How long do I have access to an e-learning course? A: Access duration is stated on each product page (commonly 365 days from activation). Extensions may be available separately.

Q: Does e-learning include an exam voucher? A: Some products are course-only; others are bundles including both e-learning and an exam voucher. Check the product type and description before purchasing.

Q: Can I download course materials for offline use? A: Course delivery follows the Linux Foundation learning platform. Offline access depends on the specific course format.

Q: Can I get a refund for e-learning? A: E-learning purchases are non-refundable once access has been granted, per our Non-Refundable Policy.

Orders & Payment

Q: Which payment methods are supported? A: Alipay, WeChat Pay, UnionPay, Visa and Mastercard. Prices are shown in US dollars (USD).

Q: Can I use a discount coupon with a campaign price? A: No. Coupons apply to list price only and cannot be stacked with promotional campaign pricing.

Q: When will I receive my voucher code? A: Immediately after successful payment — check your Learner Portal voucher library.

Submit a support ticket

網頁設計 由 EC Shop City 提供