LFOSSA Website: www.lfossa.org

1. Non-Refund Policy (All Sales Are Final)

All completed purchases are considered final. We are unable to offer refunds, cancellations, or credits for changes of mind, incorrect selections, or personal reasons after payment has been confirmed.

2. Product Exchange Eligibility ( Alternative to Refund)

If you would like to exchange your purchase for a different product, we are happy to assist, subject to the following conditions. Please note that a processing fee will apply:

The exchange request is submitted to customersupport@apac.linux.com within 7 calendar days of receiving the exam or training voucher.

The original voucher has not been redeemed, no exam has been scheduled and taken, and the course has not been started.

Complete details are provided for verification, including order number, invoice number, product information, candidate name, and email address.

Each order is eligible for one exchange only.

Product exchanges are permitted only when the replacement product’s price is equal to or higher than the original product.

Some promotional purchases, Cash Coupons and Gift Coupons on the LFOSSA website may not be eligible; please refer to the specific promotion terms and conditions.

3. Mandatory Exchange Processing Fee

A fixed non-refundable exchange administrative processing fee of 8% of original order value will be charged for every exchange request, covering operation costs. This fee cannot be waived or deducted from new order payment.

4. Exchange Rejection Conditions

We reserve full rights to decline your exchange request if:

Original exam / training voucher has already redeemed, exams scheduled/taken and / or taken course has been started;

Exchange request submitted beyond the 7-day application window;

The requested replacement product is out of stock or discontinued permanently;

Customer refuses to pay the required exchange processing fee and applicable price and difference;

The replacement product’s price is lower than the original product.

Any fraudulent, repeated or unreasonable exchange submissions.

5. Customer Acknowledgement

By ticking the “I have read and agree to the above policies” box and completing checkout payment, you fully understand and accept that all sales are non-refundable, and any cross-product exchange will incur the mandatory fixed processing fee stated above.

LFOSSA User Binding Agreement - Website Policy, Terms and Condition

By creating an account, checking “I agree to the Terms & Conditions”, logging in, and completing any purchase on this website. Account registration and login is mandatory for all purchases; no guest checkout is available for training or exam voucher products.

If you  take the LF Education Certification exam and training on LF Education Portal, you (“User”, “You”) fully accept and agree to be legally bound by the following terms, together with all applicable Linux Foundation official policies, exam rules and privacy provisions. Please refer to the corresponding policy including and not limited to: LF Education policy, Privacy Policy, Terms of Use of LF Education website and SSO service of the Linux Foundation.

1. Account Registration & User Eligibility

1.1 To access cart checkout and complete purchases of LFOSSA training courses and exam vouchers, users must successfully register a valid personal account and log in for every transaction.

1.2 You confirm that all registration information you submit (full name, valid email, contact details, profile information etc.) is true, accurate, complete and up-to-date. You are solely responsible for updating your account information to maintain validity.

1.3 You must be aged 18 or above or possess legal capacity to enter this agreement. You shall not register accounts using fake identity, stolen information or third-party personal data without authorization.

1.3.1 Individuals under the age of 18 (minors) are not permitted to create accounts or complete purchases on their own. If a minor wishes to acquire our IT training services or exam vouchers, the transaction must be arranged, registered, paid for and fully authorised by the minor’s parent or legal guardian.

1.3.2 Any account activities, orders, payments, exchanges, refund requests and liabilities arising from usage by a minor shall be the sole legal responsibility of the minor’s legal guardian. We reserve the right to suspend any account or cancel any order if we reasonably suspect the user is a minor without valid guardian authorisation.

1.4 You are solely responsible for safeguarding your account login credentials, passwords and verification codes. All actions conducted under your logged-in account shall be deemed authorized by you, and you shall bear full legal responsibility and liability accordingly.

1.5 Multiple fake accounts, bulk account registration, automated bot registration, account resale or account sharing for commercial purposes are strictly prohibited. We reserve the right to suspend or terminate any violating account without prior notice.

2. Account Usage Rules & Restrictions

2.1 Your website account is for personal use only. You may not rent, sell, transfer, lend or share your account to third parties for commercial resale, bulk distribution or unauthorized agency purposes.

2.2 All purchases of LF exam vouchers and training access rights are bound to the registered user and shall only be used by the original purchaser. Unauthorized transfer, resale, gifting or redistribution of exam vouchers may result in official disqualification of exam eligibility, voucher invalidation and account suspension, in accordance with LFOSSA，Linux Foundation official policies.

2.3 You shall not use this website and your account for illegal, fraudulent, infringing or disruptive behaviors, including but not limited to malicious order brushing, fake transactions, system attack, data crawling, and violation of intellectual property rights of LFOSSA，Linux Foundation or our platform.

3. Purchase Rules (LF Training & Exam Voucher)

3.1 All products sold on this website are final and non-refundable for user change-of-mind, unnecessary purchase, personal schedule adjustment or other voluntary user reasons.

3.2 Product Exchange Policy 

If you need to change your purchased LF training or exam product to another product, an exchange request may be accepted subject to LFOSSA’s approval. A non-refundable processing fee of 8% will be charged for every product exchange.

3.4 After purchasing an exam voucher, users must complete exam scheduling and activation strictly in accordance with Linux Foundation official rules, validity period and proctoring requirements. Expired vouchers cannot be refunded or extended unless officially permitted by LFOSSA and the Linux Foundation.

3.5 We strictly comply with Linux Foundation candidate agreements. Any violation of LF exam rules, cheating behaviors, unauthorized voucher transfer or policy breach will result in voucher forfeiture, exam disqualification and permanent account restriction.

4. Privacy & Data Protection

4.1 By registering an account, you consent to our collection, storage and processing of your personal data for account management, order processing, voucher delivery, customer support and compliance verification purposes.

4.2 LFOSSA will not sell, rent or disclose your personal information to unauthorized third parties, except required by law, court order or official regulatory requirements.

4.3 You acknowledge that your personal information may be shared with Linux Foundation and official proctoring platforms solely for exam verification, identity confirmation and course access authorization.

5. Account Suspension & Termination

We reserve the right to suspend, restrict or permanently terminate your account and cancel relevant unfulfilled orders without refund, if you:

• Violate any account usage rules, exchange rules or non-refundable policy;
• Attempt to resell, transfer or commercially exploit LF exam vouchers and training rights;
• Provide false identity information or conduct fraudulent transactions;
• Violate Linux Foundation official exam and training policies;
• Abuse exchange services or repeatedly submit unreasonable dispute requests.

6. Disclaimer & Liability Limitation

6.1 LFOSSA is an authorized resale platform for Linux Foundation training and exam voucher products. All exam validity, exam rules, course content, certification policies and official candidate compliance requirements are subject to the latest official rules of The Linux Foundation.

6.2 We shall not be liable for exam failure, voucher invalidation, official rule updates, policy changes or penalties caused by user’s violation of LF official terms.

6.3 We are not responsible for service interruption caused by third-party platform maintenance, network failure, official policy adjustment or force majeure events.

7. Policy Update & Governing Law

7.1 We reserve the right to update and revise these terms at any time. Updated terms will be posted on the website and take effect immediately upon publication. Your continued account login and purchase behavior constitutes acceptance of the latest terms.

7.2 These terms shall be governed by the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising out of or in connection with these terms shall first be resolved via friendly negotiation. If negotiation fails, all disputes shall be submitted to the competent courts of the Hong Kong Special Administrative Region (including the Hong Kong International Arbitration Centre (HKIAC) , the High Court of Hong Kong and District Court of Hong Kong, based on dispute value) for exclusive resolution.

User Confirmation

I confirm that I have fully read, understood and agreed to the above Account Registration, Purchase, Non-Refundable and Exchange Terms of LFOSSA website, as well as the relevant LFOSSA and Linux Foundation official policies. 

I acknowledge that upon account registration, I will be added to the LFAPAC & LFOSSA subscriber mailing list to receive order confirmations and the latest LFOSSA updates. I reserve the right to unsubscribe from this mailing list at any time.